Joe Gentry

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Top Stories by Joe Gentry

Central Hudson Gas and Electric, a New York State utility company, wanted to find a way to improve its customer service by creating a Web-based platform where customers could view and retrieve bills online. Replacing or rewriting the company's 20-year old mainframe billing application wasn't an option. The mainframe worked great and could satisfy the company's growth plans for some time to come. Instead, Central Hudson took the simpler route of deploying an XML integration server between its Customer Information Service system and an Internet portal. As a result of this very simple project, Central Hudson estimates it can generate yearly savings of $500,000 by offloading customer calls to a self-service Web site. Central Hudson is not alone in taking a second look at its admittedly "unsexy" mainframe and finding impressive new sources of productivity and cost savi... (more)